cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
COVID-19 impact to Yes Crowd & Contact Centres info here
Highlighted
New Contributor
New Contributor

I have changed from iphone 4 to iphone8 but some contacts are no longer receiving my messages

 
0 Kudos
Reply
4 Replies
Highlighted
Esteemed Contributor
Esteemed Contributor

Re: I have changed from iphone 4 to iphone8 but some contacts are no longer receiving my messages

Was the iPhone 8 on another network beforehand? You may need to check, reset or do a format assuming its not a sim issue.

https://support.apple.com/lv-lv/HT204065

https://www.optus.com.au/for-you/support/answer?id=1378 

0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: I have changed from iphone 4 to iphone8 but some contacts are no longer receiving my messages

No - was on same plan with optus

0 Kudos
Reply
Esteemed Contributor
Esteemed Contributor

Re: I have changed from iphone 4 to iphone8 but some contacts are no longer receiving my messages

Hmm try reinserting the sim. I think it would be a settings issue rather than a dud sim however anything is possible. Is there any commonality with those not getting your messages as in all on the same carrier or something of that nature?

0 Kudos
Reply
Highlighted
New Contributor
New Contributor

Re: I have changed from iphone 4 to iphone8 but some contacts are no longer receiving my messages

Yes, the iphone 8 was with Telstra

0 Kudos
Reply