How to report coverage issue to Optus?

[Richard779]

Hi there.

i am currently having a lot of coverage issue. I have an Apple iPhone X and it seem that in Kellyville, 2155,NSW I do not received any coverage in both 3G/4G it range from 1 bar 3G, sometime 1bar 4G and then switch between, them to SOS. And have call failed and people can’t get hold on to me at all. I work from home most of the time. And which creative a lot of miss calls

i contracted your call centre and they said they can’t help me. On tour coverage map it seem to said we have coverage. But truely there is nothing.

i have spoken to a few resident in the area and they all experience the same issue. 

Can you please tell me how do I report coverage issue to Optus so this can be look into and address?

[Tris]

Hi @Richard779, it's disappointing you've had so much trouble with this. I've had a quick look at coverage in the area and it looks quite good on the 700Mhz (4G) frequency. We'll need to check your specific address to get a better idea though. Please chat with the Tech Support team for a hand here 

[Richard779]

@Tris, I actually did spoken to the support team.

TKT Number: 15247323422, the said to speake to the coverage / network team for them to do a inspection on the network. 

I asked optus is there anything they could do. They said there was non, and they would be ok if I leave Optus and go to another provider. 

Not too sure if that’s the standard from Optus. If you could help that would be wonderful. Please get a network / coverage team to contract me.

[Shauna]

Thanks for the update, @Richard779.

Generally speaking we would suggest seeking another provider if we don't have any plans to update the network in your area within 6-12 months.

This is called a contract release. 

Can you please private message me with your full address?

[Richard779]

Done let me know what you can fine @Shauna

[Dan_C]

Hey @Richard779, I've just replied back to your PM with some more info. We'll chat with you there 🙂 If you have any further questions, please send them through.