cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
happydrivingjoe
New Contributor
New Contributor

How to cancel my online order?

I just did an online order to upgrade my phone, and found out I did the wrong model. Are there any ways to cancel/modify the online order?

0 Kudos
Reply
13 Replies
Ian
RetiredModerator
RetiredModerator

Re: How to cancel my online order?

Hi happydrivingjoe - have you managed to get this one sorted yet?

 

If not, have a chat with our Support guys here and they should be able to help you with this! Just need to give it 5-10 seconds for it to pop up (on a desktop) and then choose the Sales option.

jstiffle
New Contributor
New Contributor

Re: How to cancel my online order?

I am after the same contact details as the link provided is 'dead'.

0 Kudos
Reply
DanC
RetiredModerator
RetiredModerator

Re: How to cancel my online order?

We've tested the link and it appears to be working, after a few seconds a chat window will pop up to invite you to chat to one of our agents.

0 Kudos
Reply
Sev
New Contributor
New Contributor

Re: How to cancel my online order?

Hi I just made an order online today and i made a mistakes i order 2 ipad instead of just 1 how can i edit my order or cancel one of my order please need your help.. thanks heaps

0 Kudos
Reply
Andy
Retired Employee
Retired Employee

Re: How to cancel my online order?

Hi Sev, the best team to speak to is Sales Support on 1300300562, they'll be available again on Monday morning and can help get your order sorted out 🙂

___________________________
Have you seen something helpful? Don't forget to give it a kudos. Asked a question and got an answer? Make sure you mark it as an accepted solution!

0 Kudos
Reply
Rouxbynne
New Contributor
New Contributor

Re: How to cancel my online order?

It's definitely dead. 

I have tried to REPLACE my current 120GB Naked plan. I was unable to change it online due to a glitch in the system so I ordered a new unlimited monthly plan. I obviously don't want both but see no way of cancelling the old one. How do I do that

0 Kudos
Reply
Scott_M
Valued Contributor
Valued Contributor

Re: How to cancel my online order?

Hi @Rouxbynne, is this for a cable account? 

0 Kudos
Reply
Momin
New Contributor
New Contributor

Re: How to cancel my online order?

i have make the order by mistake sorry 

0 Kudos
Reply
Momin
New Contributor
New Contributor

Re: How to cancel my online order?

I just did an online order to upgrade my phone, and found out I did the wrong model. Are there any ways to cancel/modify the online order?

0 Kudos
Reply
Top Contributors