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LeonP
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How do I register on My Optus with an iPad data only SIM

I can’t receive an SMS on a 4G iPad so how do I use the My Optus app?

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Vin_YC
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Re: How do I register on My Optus with an iPad data only SIM

Hi @LeonP, thanks for reaching out to us here.  Sorry to hear you're having some issues logging into the My Optus app.

Can you please try registering for My Account.  Once you've done this, please try logging into My Account.  If you're successful in logging into My Account, you'll then be able to use the same login details for the My Optus app.

If the above doesn't work, can I please bother you to reach out to us by a private message via our Social Media pages (official Optus Facebook page or Twitter page) where we'll be able to obtain your details securely and assist you further with setting up your My Account profile.

Alternatively, you can reach us on a smart device via our Messaging service on the My Optus app 24/7.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

LeonP
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Re: How do I register on My Optus with an iPad data only SIM

I had done that but when I log in it says the service I have selected is invalid. 

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Tuong_YC
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Re: How do I register on My Optus with an iPad data only SIM

That's certainly not great to hear @LeonP, if you could please send your service details over on our 24/7 Messenger service available on the Optus App- we would be more than happy to take a look into your login and see what's going on

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

LeonP
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Re: How do I register on My Optus with an iPad data only SIM

You MyOptus App says it is unable to display my services via the app so I can’t log in. It then suggests I log in to the web portal which I can do but how do I message you from there?  

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Serena_YC
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Re: How do I register on My Optus with an iPad data only SIM

@LeonP If you are unable to message us through the My Optus app, you can also message our teams through our website by clicking the Message Us Now button. 

Alternatively, if you have a social media profile, you can also contact our Social Media teams via private message to the official Optus Facebook or Twitter page for further assistance.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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