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Occasional Contributor ischon
Occasional Contributor

How do I enable Wifi calling with Optus for an iPhone 7?

I am told I cannot use wifi calling on a phone which has not been purchased from optus

is this correct?

i have a IPhone 7 which has not been bought through Optus 

 

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Trusted Contributor
Trusted Contributor

Re: Wifi calling

iPhones dont have carrier firmware, this requirement has never existed for iPhones (I think its iPhone 6s and up can have wifi calling).

Of course you need to be a post paid customer to get WiFi Calling to start with.

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Occasional Contributor ischon
Occasional Contributor

Re: Wifi calling

I am a bit confused
First you say IPhones never had this carrier firmware
Then you say all models above IPhone 6 have it
I have a iPhone 7
Can I get wifi calling ?
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Trusted Contributor
Trusted Contributor

Re: Wifi calling

Well iPhone 7 is above 6s (apple limitation not Optus)
The major question - postpaid or prepaid service.

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Occasional Contributor ischon
Occasional Contributor

Re: Wifi calling

I have iPhone 7 with a post paid plan with Optus
I was on the chat line with someone from Optus and they said I could not get Wifi calling
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Trusted Contributor
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Re: Wifi calling

Then they need further training as they didnt even bother to look at their own website.

https://www.optus.com.au/for-you/support/answer?id=8021

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Occasional Contributor ischon
Occasional Contributor

Re: Wifi calling

Thanks
So how do I set up wifi calling since the chat person couldn’t help me
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Trusted Contributor
Trusted Contributor

Re: Wifi calling

Optus has to enable VoLTE - Voice over LTE on your service.
You have to then enable wifi calling in the settings of your phone once that is done. (perhaps try this first)

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Occasional Contributor ischon
Occasional Contributor

Re: Wifi calling

Thanks I got it
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