Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
New Contributor
New Contributor

Data being used while on wifi (additional 7gb)

In the past two weeks, my iPhone 11 Pro has been using data when I’m on wifi. Wifi assist has never been on and no app uses data for downloading. At home I am connected to Optus nbn unlimited wifi but for some reasons I have been receiving notifications that my data has gone over and 1 extra gab has been added. Can anyone please help me out? I have no clue as to what is going on.
Tags (1)
0 Kudos
1 Reply

Re: Data being used while on wifi (additional 7gb)

Hi @Nilo1378,

Thanks for raising this with us. 

We recommend switching off Mobile Data when connected to your WiFi to avoid any background data usage.

You can check your Data usage via the My Optus App/My Account. The My Optus App shows the Data Breakdown to help understand & manage your data usage.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button 🙂 

0 Kudos
Top Contributors