Data being used while on wifi (additional 7gb)

[Nilo1378]

In the past two weeks, my iPhone 11 Pro has been using data when I’m on wifi. Wifi assist has never been on and no app uses data for downloading. At home I am connected to Optus nbn unlimited wifi but for some reasons I have been receiving notifications that my data has gone over and 1 extra gab has been added. Can anyone please help me out? I have no clue as to what is going on.

[Sarah_YC]

Hi @Nilo1378,

Thanks for raising this with us. 

We recommend switching off Mobile Data when connected to your WiFi to avoid any background data usage.

You can check your Data usage via the My Optus App/My Account. The My Optus App shows the Data Breakdown to help understand & manage your data usage.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

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