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You should of gotten a email something like this:
Once you get 'Your phone is now active. Please turn it off and then back on. For help with your phone, please visit handset help & support' status then you just have to wait for it to get sent to Startrack warehouse, then couried to you, which could take a week and currently where I am in the ordeal.
My advice, if you have your order number, check to see if its waiting to come to the Optus warehouse. If you dont have a order number yet, get on chat and get that number.
Hi @Mirror, yes once your order has been submitted successfully a new order number as per the reply of @Anarkii will be issued and details emailed. Normally this can take around 2-3 days. Please let us know if you need an update on your order. Please message us Here and we can help.
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We've just replied back to your PM. We'll continue chatting there if you like
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