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Occasional Contributor Mirror
Occasional Contributor

Confirmation??

So i have been reading the forums and i see people talking about Confirmation. All i got was an email with subject line saying 'here's all you need to know' and then in the email it starts off with 'Hi, thanks for choosing Optus. Your order is on its way.' Am i supposed to get another email talking about a confirmation?? 

 

p.s. i called in on the 6th of November and talking to someone from Optus and signed up for the new plan through her.

 

Thanks,

Mirror

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4 Replies
Frequent Contributor
Frequent Contributor

Re: Confirmation??

You should of gotten a email something like this:

Capture.PNG


Once you get 'Your phone is now active. Please turn it off and then back on. For help with your phone, please visit handset help & support' status then you just have to wait for it to get sent to Startrack warehouse, then couried to you, which could take a week and currently where I am in the ordeal. 

My advice, if you have your order number, check to see if its waiting to come to the Optus warehouse. If you dont have a order number yet, get on chat and get that number. 

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Moderator Aman_B
Moderator

Re: Confirmation??

Hi @Mirror, yes  once your order has been submitted  successfully a new order number as per the reply of @Anarkii will be issued and details emailed. Normally this can take around 2-3  days. Please let us know if you need an update on  your order.  Please message us Here and we can help. 


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Occasional Contributor Mirror
Occasional Contributor

Re: Confirmation??

Hey Aman,

Please check your private message

 

Thanks,

Mirror

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Online Community Manager
Online Community Manager

Re: Confirmation??

@Mirror,

 

We've just replied back to your PM. We'll continue chatting there if you like Smiley Happy

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