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LM70
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New Contributor

Complaints

I can't wait 10 days for a complaint to be read or dealt with. I've tried the online form and got "Access Denied. You don't have permission to access "http://www.optus.com.au/formemailer" on this server. Reference #18.348f6596.1530936795.2c430eed". My experience with phone and Live Chat is worse than horrendous. Can anyone advise an email address to send it to?

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GTFO
Respected Contributor
Respected Contributor

Re: Complaints

No email address is available.

 

Complaints process documented here:

https://www.optus.com.au/shop/support/answer/complaints-compliments?requestType=NormalRequest&id=140...

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