I can't wait 10 days for a complaint to be read or dealt with. I've tried the online form and got "Access Denied. You don't have permission to access "http://www.optus.com.au/formemailer" on this server. Reference #18.348f6596.1530936795.2c430eed". My experience with phone and Live Chat is worse than horrendous. Can anyone advise an email address to send it to?