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Cant Make calls

MaraMum

I am not able to make calls - 48 minutes on hold already. 
Saying all circuits are busy - when someone calls me and I cant get a line out. HELP 

Re: Cant Make calls

Felicity_YC

Hi @MaraMum, so sorry for this, there is an issue impacting some customer's mobile service. Our tech teams are working urgently to fix this and we hope to have everything resolved really soon. 


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Re: Cant Make calls

MaraMum

CAn you advise when services could be restored - I have Elderly parents with medical conditions and I have two teenage boys on a week long retreat for the Amry Cadets that I would like to be able to have some form of contact with . I have had to search high and low to gain some sort of information about this outage - and could not get any information. 

 

Re: Cant Make calls

Felicity_YC

Hi @MaraMum, I'm sorry we don't currently have an ETA on the solution but our tech teams are working on it as top priority. We will be updating as we recieve news here: https://yescrowd.optus.com.au/t5/Network-Coverage/Some-services-affected-we-re-working-on-a-fix/td-p... 

 

If you're ever experiencing trouble with your services you can enter your postcode on the outages tab on this page for up to date information: https://www.optus.com.au/about/network/service-status 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Cant Make calls

MaraMum

OOPS! LET’S GET YOU BACK
ON THE RIGHT TRACK.

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Click on For YouFor Business or About Us depending on your needs.

  

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Re: Cant Make calls

Felicity_YC

Looks like the outages page has an error currently, I reccomend checking back later. I do apologise for any inconvenience experienced and appreciate your patience while services are being restored.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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