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New Contributor Shiryu
New Contributor

Cancel my Optus sport

Need help canceling my Optus sports 

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Trusted Contributor
Trusted Contributor

Re: Cancel my Optus sport

So how to cancel it is here:

https://www.optus.com.au/shop/support/answer/optus-sport-how-to-cancel?requestType=NormalRequest&id=...

 

Also if you had paid for the service for world cup - this is int he process of being refunded as per:

https://yescrowd.optus.com.au/t5/World-Cup/Optus-Sport-World-Cup-Refund/td-p/444600


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Moderator Kartika
Moderator

Re: Cancel my Optus sport

Hey @Shiryu, were you able to chat with someone in regards to your Optus Sport subscription cancellation request. If you still need assistance then please let us know. Kartik


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Myat
New Contributor

Re: Cancel my Optus sport

Hi, 

 

I recently cancelled my post-paid mobile subscription with Optus, but I still can access to Optus Sport until now. I tried to cancel the Optus Sport online but it didn't work. I tried to call 133937 and the person who answered my call said he will call me back in 5 mins. But I did not receive the call back.

 

May I know is there any other way to cancel my Optus Sport?

 

Thanks.

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Online Community Manager
Online Community Manager

Re: Cancel my Optus sport

Good afternoon @Myat, how'd you go about requesting the cancellation of your Optus Sport subscription? 

 

Had you spoken with a consultant or attempted to unsub via your My Account?

 

It's also important to note if you've cancelled  a subscription with time remaining in that 30-day billing period, you will still have access to their subscription for the remainder of the month that you've have paid for (regardless of when you cancel).

 

If you'd like us to check that a cancellation request has been made, we can definitely do that for you.

 

You'll need to send us a private message. Please include your full name, DOB and mobile number. 

 

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New Contributor Yellowman
New Contributor

Re: Cancel my Optus sport

I am wanting to cancel my Optus sport subription and I have the instructions by going into the sport and entertainment though it does not lead to anything that says to conceal my subscription. What can I do?

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Occasional Contributor Delboy1962
Occasional Contributor

Re: Cancel my Optus sport

It says to navigate to entertain but there is no entertainment tab / section.  complete rubbish instructions 

New Contributor thuggalanuggets
New Contributor

Re: Cancel my Optus sport

Where is the 'Entertainment' tab? There's nothing in my account screen.

 

A screen shot would be nice.

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Trusted Contributor
Trusted Contributor

Re: Cancel my Optus sport

If you have been moved to the new billing system then you need to select your service first, then it shows the entertainment tab.


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