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2018-07-12 12:56 PM
Need help canceling my Optus sports
Solved! Solved: Go to Solution.
2018-07-12 01:12 PM
So how to cancel it is here:
Also if you had paid for the service for world cup - this is int he process of being refunded as per:
2018-07-13 03:24 PM
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2018-08-20 04:37 PM
I recently cancelled my post-paid mobile subscription with Optus, but I still can access to Optus Sport until now. I tried to cancel the Optus Sport online but it didn't work. I tried to call 133937 and the person who answered my call said he will call me back in 5 mins. But I did not receive the call back.
May I know is there any other way to cancel my Optus Sport?
2018-08-21 05:02 PM
Good afternoon @Myat, how'd you go about requesting the cancellation of your Optus Sport subscription?
Had you spoken with a consultant or attempted to unsub via your My Account?
It's also important to note if you've cancelled a subscription with time remaining in that 30-day billing period, you will still have access to their subscription for the remainder of the month that you've have paid for (regardless of when you cancel).
If you'd like us to check that a cancellation request has been made, we can definitely do that for you.
You'll need to send us a private message. Please include your full name, DOB and mobile number.
We’re currently performing upgrades to the Yes Crowd platform.
Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.
Please mark it as a Accepted Solution and be generous with that Kudos button
2019-02-03 10:52 PM
I am wanting to cancel my Optus sport subription and I have the instructions by going into the sport and entertainment though it does not lead to anything that says to conceal my subscription. What can I do?
2019-02-07 07:24 PM
It says to navigate to entertain but there is no entertainment tab / section. complete rubbish instructions
2019-03-14 08:51 PM
Where is the 'Entertainment' tab? There's nothing in my account screen.
A screen shot would be nice.
2019-03-14 09:12 PM
If you have been moved to the new billing system then you need to select your service first, then it shows the entertainment tab.