Searching...

Mobile

Reply
Highlighted
Accepted Solution

Cancel my Optus sport

Shiryu

Need help canceling my Optus sports 

Solution

Re: Cancel my Optus sport

Paddylee

So how to cancel it is here:

https://www.optus.com.au/shop/support/answer/optus-sport-how-to-cancel?requestType=NormalRequest&id=...

 

Also if you had paid for the service for world cup - this is int he process of being refunded as per:

https://yescrowd.optus.com.au/t5/World-Cup/Optus-Sport-World-Cup-Refund/td-p/444600

Did someone on Yes Crowd answer your question? Did they share a great tip? Please remember to acknowledge their awesomeness by throwing a Kudo and/or Accepted Solution their way!

Re: Cancel my Optus sport

Kartika

Hey @Shiryu, were you able to chat with someone in regards to your Optus Sport subscription cancellation request. If you still need assistance then please let us know. Kartik


Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Cancel my Optus sport

Myat

Hi, 

 

I recently cancelled my post-paid mobile subscription with Optus, but I still can access to Optus Sport until now. I tried to cancel the Optus Sport online but it didn't work. I tried to call 133937 and the person who answered my call said he will call me back in 5 mins. But I did not receive the call back.

 

May I know is there any other way to cancel my Optus Sport?

 

Thanks.

Re: Cancel my Optus sport

Dan_C

Good afternoon @Myat, how'd you go about requesting the cancellation of your Optus Sport subscription? 

 

Had you spoken with a consultant or attempted to unsub via your My Account?

 

It's also important to note if you've cancelled  a subscription with time remaining in that 30-day billing period, you will still have access to their subscription for the remainder of the month that you've have paid for (regardless of when you cancel).

 

If you'd like us to check that a cancellation request has been made, we can definitely do that for you.

 

You'll need to send us a private message. Please include your full name, DOB and mobile number. 

 


__________________________________________________________________________


We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

***Please note I am not currently with the Yes Crowd team.***

This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Cancel my Optus sport

Yellowman

I am wanting to cancel my Optus sport subription and I have the instructions by going into the sport and entertainment though it does not lead to anything that says to conceal my subscription. What can I do?

Re: Cancel my Optus sport

Delboy1962

It says to navigate to entertain but there is no entertainment tab / section.  complete rubbish instructions 

Re: Cancel my Optus sport

thuggalanuggets

Where is the 'Entertainment' tab? There's nothing in my account screen.

 

A screen shot would be nice.

Re: Cancel my Optus sport

Paddylee

If you have been moved to the new billing system then you need to select your service first, then it shows the entertainment tab.

Did someone on Yes Crowd answer your question? Did they share a great tip? Please remember to acknowledge their awesomeness by throwing a Kudo and/or Accepted Solution their way!
Post a Reply
Top Contributors
16 Kudos
14 Kudos
10 Kudos
9 Kudos
8 Kudos