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New Contributor Jag007
New Contributor

Can’t connect i watch to mobile data

I have a new apple i watch, when I try to connect the mobile data through the setup app it asked for my account username and password, when i enter the required details it rejects with the message “your user name or password is incorrect “ thing is i can log into my Optus account on a web browser no trouble at all. 

I have contacted Optus an hav had my password changed and same problem,

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Online Community Manager
Online Community Manager

Re: Can’t connect i watch to mobile data

Hey there Jag007,

That does sound weird if it's working on one and not another.

If you still need a hand with this, if you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. 

Let us know how you go. 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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