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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

T-bird
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Can’t cancel call forwarding on new iphone

My old iPhone battery was failing so setup call forwarding to another device.  Purchased new iPhone 12 mini and put in my prepaid sim and I can’t cancel the call forwarding on phone.  Optus app says no call forwarding is on as well.  Help please

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Serena_YC
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Moderator

Re: Can’t cancel call forwarding on new iphone

Hi @T-bird

Have you also tried to turn off the call forwarding for your service directly from your new phone? If you haven't tried this yet, you can do so using the steps listed under the Via Mobile section on our Manage call diversions on your Mobile Phone support page

If the issue persists and you are requiring further assistance, we recommend messaging our Technical Support teams via the My Optus app.

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