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Dermotjudge
New Contributor
New Contributor

Can't access my voicemails

Hi Optus Team,

 

I can't access my voicemail. My number is *****and when I enter it into the phone when prompted after calling 321, it rejects straight away. 

 

Regards,

Dermot Judge

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George_YC
Moderator
Moderator

Re: Can't access my voicemails

Hi @Dermotjudge

Sorry to hear you're having some issues with your Voicemail.

Have you visited our support page How to set up Voicemail for your mobile to see if voicemail is set-up correctly?

Please note that we’re unable to look into account details on Yes Crowd and your number has been hidden as this is a public platform.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

Dermotjudge
New Contributor
New Contributor

Re: Can't access my voicemails

Thanks George. I got it sorted. Much appreciated.
George_YC
Moderator
Moderator

Re: Can't access my voicemails

Ahh, glad to hear @Dermotjudge! Happy we were able to help out, have an awesome day 😊 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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