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New Contributor
New Contributor

Can't Sms or make calls from USA

Am in the US and use pre-paid and so bought the add on. I can't send sms or make calls and although wifi is working, on the screen it says SOS only. Does anyone have any ideas as I can't ring tech support and no one is responding in tech support chat!

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Online Community Manager
Online Community Manager

Re: Can't Sms or make calls from USA

Hi there,


Did you activate international roaming on your service?

If you can get a WiFi connection and have the MyOptusApp installed, go to Service > Service Settings to activate/check.



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