Can't Sms or make calls from USA


Am in the US and use pre-paid and so bought the add on. I can't send sms or make calls and although wifi is working, on the screen it says SOS only. Does anyone have any ideas as I can't ring tech support and no one is responding in tech support chat!

Re: Can't Sms or make calls from USA


Hi there,

Did you activate international roaming on your service?

If you can get a WiFi connection and have the MyOptusApp installed, go to Service > Service Settings to activate/check.

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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