Can't Redeem my Beats Solo3 Promo Code because the System wouldn't accept my Delivery Address

[Hansung]

Hi

I am trying to claim my Beats headphone but the website wouldn't accept my address.

I am living in Building J, apartment 106A so my address is J106A/Street Name.

As soon as I type in any alphabet into the text field, it would ask me to enter a valid unit number.

The Optus live chat directed me to go into the store and they could not help me either.

Please help me with ordering the headphone

Thanks

[Logged-Off]

Tagging @AlistarS @Ray_YC

Same sort of issue as https://yescrowd.optus.com.au/t5/Apple/Can-t-Redeem-my-Beats-Solo3-Promo-Code-because-the-System-wou...

[Hansung]

Hi, thanks for the reply.

I have already read that thread but my address has building number AND another alphabet in the unit number thats why they couldn’t even put in the system in store

[Logged-Off]

Hence why tagging the 2 people (Optus staff) as they have the connections to the back end teams so the order can be placed.

Should be able to sort it out for you. 

I am suprised that it does not have a building/unit number/floor fields that other address capture pages that Optus has do. 

[Ray_YC · Accepted solution]

In the unit field does it let you input Building J?

And then street number 106A?

If it's still no good, please send me a PM with your account, order and address details.

P.S. Thanks Paddylee!

[SillyGogo]

Maybe post it to a friend or a work address?