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2019-05-19 07:56 AM
I am trying to claim my Beats headphone but the website wouldn't accept my address.
I am living in Building J, apartment 106A so my address is J106A/Street Name.
As soon as I type in any alphabet into the text field, it would ask me to enter a valid unit number.
The Optus live chat directed me to go into the store and they could not help me either.
Please help me with ordering the headphone
Solved! Solved: Go to Solution.
2019-05-19 09:20 AM
2019-05-19 09:23 AM
Hi, thanks for the reply.
I have already read that thread but my address has building number AND another alphabet in the unit number thats why they couldn’t even put in the system in store
2019-05-19 09:39 AM
Hence why tagging the 2 people (Optus staff) as they have the connections to the back end teams so the order can be placed.
Should be able to sort it out for you.
I am suprised that it does not have a building/unit number/floor fields that other address capture pages that Optus has do.
2019-05-19 02:49 PM
In the unit field does it let you input Building J?
And then street number 106A?
If it's still no good, please send me a PM with your account, order and address details.
P.S. Thanks Paddylee!
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2019-05-20 08:27 PM
Maybe post it to a friend or a work address?
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