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Can't Redeem my Beats Solo3 Promo Code because the System wouldn't accept my Delivery Address

Hansung

Hi

 

I am trying to claim my Beats headphone but the website wouldn't accept my address.

 

I am living in Building J, apartment 106A so my address is J106A/Street Name.

 

As soon as I type in any alphabet into the text field, it would ask me to enter a valid unit number.

 

The Optus live chat directed me to go into the store and they could not help me either.

 

Please help me with ordering the headphone

 

Thanks

Re: Can't Redeem my Beats Solo3 Promo Code because the System wouldn't accept my Delivery Address

Paddylee

Tagging @AlistarS @Ray_YC

 

Same sort of issue as https://yescrowd.optus.com.au/t5/Apple/Can-t-Redeem-my-Beats-Solo3-Promo-Code-because-the-System-wou...

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Re: Can't Redeem my Beats Solo3 Promo Code because the System wouldn't accept my Delivery Address

Hansung

Hi, thanks for the reply.

 

I have already read that thread but my address has building number AND another alphabet in the unit number thats why they couldn’t even put in the system in store

Re: Can't Redeem my Beats Solo3 Promo Code because the System wouldn't accept my Delivery Address

Paddylee

Hence why tagging the 2 people (Optus staff) as they have the connections to the back end teams so the order can be placed.

 

Should be able to sort it out for you. 

I am suprised that it does not have a building/unit number/floor fields that other address capture pages that Optus has do. 

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Solution

Re: Can't Redeem my Beats Solo3 Promo Code because the System wouldn't accept my Delivery Address

Ray_YC

In the unit field does it let you input Building J?

And then street number 106A?


If it's still no good, please send me a PM with your account, order and address details.


P.S. Thanks Paddylee!


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Re: Can't Redeem my Beats Solo3 Promo Code because the System wouldn't accept my Delivery Address

SillyGogo

Maybe post it to a friend or a work address?


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