I have that I am still being charged for an iPad that I no longer own. I am wanting to have this charge removed from my account. I have been trying to contact Optus to speak to someone but my query does not meet the the current criteria (it is not urgent enough in a Covid 19 world) which I totally understand. I then get onto a JustAnswer form, my question was not answered correctly and I refuse to pay $60 for more correspondence. Can anyone help me. I cannot access my Optus because apparently my number is no longer connected to it. I would like this issue solved, it is a pity that at the moment I just cannot walk into a store and have them sort it for me. Very frustrating.
Just a heads up squizzpop as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details mentioning you're unable to use the My Optus app messaging feature.
_____________________________________________________ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button