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Online Community Manager
Online Community Manager

Re: Apple Watch series 3 cellular not working

Hi @Chalkie71, I've replied back to your private message. We'll chat with you there! 

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New Contributor jtwiggy
New Contributor

Re: Apple Watch series 3 cellular not working

Hello,

 

I am having the same issue.

I have contacted Optus customer support twice, the first person told me there was no number share active on my account, the second person told me there was. 

I contacted Apple and they looked through my settings and everything was okay there too. 

I don't know where to go from here. When I go to set up Mobile Data on the watch the Optus pop-up tells me it is active, tells me to contact Optus if I would like to manage the service and then taked me back to data set-up with no error message. 

I only just recieved the watch for my birthday and haven't been able to use it fully yet because of this issue.

I have unpaired, repaired, uninstalled, installed and factory reset everything and still get the same problem.

 

Has anyone had this issue resolved?

 

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RetiredModerator Tano
RetiredModerator

Re: Apple Watch series 3 cellular not working

Hey @jtwiggy, sorry for the runaround there 😕 Likely something we'll need to refer onto our tech team to investigate further. Can you send through a private message with the following details:

 

Full name

Account/phone number (and best contact number)

DOB

Are you the account holder: Y/N

 

 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor jtwiggy
New Contributor

Re: Apple Watch series 3 cellular not working

Hi @Tano

 

Spoke to a 5th person yesterday and got the problem sorted. 

Thank you anyway 🙂 

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RetiredModerator Tano
RetiredModerator

Re: Apple Watch series 3 cellular not working

Awesome 🙂 Glad you got it sorted. Enjoy!


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor Flinto
New Contributor

Re: Apple Watch series 3 cellular not working

Yes I’m having the same problem. Spent hours trying to get this sorted out. Still no cellular connection to Optus. Apparently number share has been activated by the Optus technical support person I spoke to. Keep getting wrong username or password when in the Apple Watch iPhone app. Username and password work when logging in via the Optus website. This is ridiculously frustrating. May as well have purchased the series 2 Apple Watch becausw that’s all I can do with the series 3 cellular with this issue going on. Anyone had a fix for this problem yet?

Moderator Ev_
Moderator

Re: Apple Watch series 3 cellular not working

Hi @Flinto, I'm sorry to hear that this is an ongoing issue for you. If you can get in touch with our techs on Live Chat, we can take a look into this and provide more insight.

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New Contributor Exploding
New Contributor

Re: Apple Watch series 3 cellular not working

I want to scream!!!! Exactly the same issue for months now and technical support is useless.

did you ever work it out? I’m swapping to another provider if I can’t get it sorted by the end of the week...

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New Contributor jtwiggy
New Contributor

Re: Apple Watch series 3 cellular not working

Eventually, yes. I had called and called and someone finally knew what was up. I believe they had to wipe the connection from the network to the watch and it was a whole process but I finally works now.