Hey @Mellowfern, you should definitely be able to use the Apple Watch 3 to connect to cellular even if you do not have the phone with you. You need to enable number sharing with us on your service. Click on this link on how to activate number sharing on your service. Any questions let us know. Kartik
Kartika__________________________________________________________________________
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Hey @kevin33, sorry to hear that you are facing the same issue. Since you have already enable number sharing and it is still not working as such can you please PM us here your phone number / account number, full name and date of birth to investigate this further. Kartik
Kartika__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button
Hey @Hfdm,
As far as call and text functionality is concerned, that's all working as intended? You're just unable to use data services?
"The current Apple Watch Series 3 with cellular is not the same as a Mobile Phone. Some network functionality is not available on these devices; call quality may not be the same standard as a Mobile Phone and may drop out in certain areas. It does not support the LTE 700MHz frequency (which is one of our 4G spectrums) and the call may drop out when you move between 4G to 3G coverage areas whilst on a call."
Do we have a green cellular button? How many bars of signal strength do you receive on the watch?
I'd also suggest that you check for any updates to your carrier settings →
- Tap Settings > General > About. If an update is available, you'll see an option to update your carrier settings.
Are you able to shoot us a PM with your account details? We need your full name, DOB and mobile number. I'm happy to run a few checks for you.
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Hey @EnegueWeil, glad to hear that you got this one resolved.
This is actually the exact solution that I've been offering customers from my end. Thanks for sharing 🙂 If you have any other questions for us, please let us know. We're happy to help.
@Timtambomb, I'll be responding back to your private message shortly. We'll chat there!
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