Hi, I’ve been trying to link my Apple Watch with my phone but I couldn’t tap “Set up Mobile” as it says “your Optus account is not eligible to enable data” . I’ve checked on my account and it should be enable. I spoke with Optus call center at least 5 times and still they couldn’t do anything to fix it.
I’ve seen on this thread that the same problem has been solved that’s wat I posted this message.
Solved! Solved: Go to Solution.
did you have it linked to another watch before this one?
Are you prepaid or postpaid?
What plan are you on?
Are you doing this on WiFi or on the 4G only?
40$ 15gb per month. Mobile data Doesn’t work without my phone, it says “your Optus account is not eligible to enable data” but I checked and my Optus account is eligible for number share. So I really don’t know what to do
Hi there Simone1990,
We’re unable to look into account details and on Yes Crowd so can't perform service changes like activations due to this.