I have the exact same issue. Bought an Apple watch for my daughter a few weeks ago. Set up in store and number share was working. But when she went away without phone she could not send/receieve even though the Watch said she was connected.
Spent two hours last Saturday in Online Chat where tey disabled and Re-enabled Account Share but this didnt work. Her phone now says Account share is active and the Watvh doesn’t. Lady at Optus said she would escalate and I would hear back in 48 hours. I’ve heard nothing for 7 days.
Not a great look particularly when the Bondi Junction Store won’t help and trying to actually speak tonsomeone on the phone is near on impossible.
I really don’t want to move back to the Telstra behemoth but your support servive is actually worse which takes some doing.
Send us a PM with your account details @Whitey1.
We'll try and help 🙂
We need your full name, DOB and mobile number. Follow the URL I've linked below:
I’m having the same issue. Lodged it with Optus at the start of Feb, got told they would need to escalate to Apple, and I’ve heard nothing since.
Is is there a fix for this or not?
So after a month Optus could not fix the "issue" - it is definitley not an Apple problem. I cancelled my contract and went to Telstra who had it set up in 4 hours... Then Optus tried to charge me excess fees on the contract when I left despite it being a service issue - after directing them to the ACCC managed to get a clean break. Save the hassle messing around with them and just switch provider.
Hey @Nzneeks - Sorry to hear it's been so long. Have you been provided with any reference numbers I could look into?
Thanks for sending that through @Nzneeks,
Could I get you to send us a private message with your account details?
We need your full name & DOB.
We'll try and sort this one out for you. Follow the URL I've linked below:
@Dianab03, you're always welcome to PM myself or one of our other forum mods.
The PM link is just above your post.