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New Contributor
New Contributor

Re: Apple Watch number share

Hi 

 

I have the exact same issue. Bought an Apple watch for my daughter a few weeks ago. Set up in store and number share was working. But when she went away without phone she could not send/receieve even though the Watch said she was connected. 

 

Spent two hours last Saturday in Online Chat where tey disabled and Re-enabled Account Share but this didnt work. Her phone now says Account share is active and the Watvh doesn’t. Lady at Optus said she would escalate and I would hear back in 48 hours. I’ve heard nothing for 7 days. 

 

Not a great look particularly when the Bondi Junction Store won’t help and trying to actually speak tonsomeone on the phone is near on impossible. 

 

I really don’t want to move back to the Telstra behemoth but your support servive is actually worse which takes some doing. 

 

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Blog Author

Re: Apple Watch number share

Send us a PM with your account details @Whitey1.


We'll try and help 🙂

 

We need your full name, DOB and mobile number. Follow the URL I've linked below:

 

http://yesopt.us/pmdan

 

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New Contributor
New Contributor

Re: Apple Watch number share

I’m having the same issue. Lodged it with Optus at the start of Feb, got told they would need to escalate to Apple, and I’ve heard nothing since. 

 

Is is there a fix for this or not?

 

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Occasional Contributor
Occasional Contributor

Re: Apple Watch number share

It's not an apple issue... Go to the Telecommunications Ombudsman.

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New Contributor
New Contributor

Re: Apple Watch number share

So after  a month Optus could not fix the "issue" - it is definitley not an Apple problem. I cancelled my contract and went to Telstra who had it set up in 4 hours... Then Optus tried to charge me excess fees on the contract when I left despite it being a service issue - after directing them to the ACCC managed to get a clean break. Save the hassle messing around with them and just switch provider.

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RetiredModerator
RetiredModerator

Re: Apple Watch number share

Hey @Nzneeks - Sorry to hear it's been so long. Have you been provided with any reference numbers I could look into?


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New Contributor
New Contributor

Re: Apple Watch number share

Thanks @Shauna reference is 4971293A

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Blog Author

Re: Apple Watch number share

Thanks for sending that through @Nzneeks,

 

Could I get you to send us a private message with your account details?

 

We need your full name & DOB.

 

We'll try and sort this one out for you. Follow the URL I've linked below:

 

http://yesopt.us/pmdan

 

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New Contributor
New Contributor

Re: Apple Watch number share

Hi this is happening to me too and hours on the phone to Optus hasn’t solved anything! 

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Blog Author

Re: Apple Watch number share

@Dianab03, you're always welcome to PM myself or one of our other forum mods.

 

The PM link is just above your post.

 

 

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