Solved! Solved: Go to Solution.
Thanks for taking the time to raise this with us here.
It sounds like we may need to raise a fault ticket to get this investigated for you.
As we are unable to look into account details from this platform, are you able to send a private message to the official Optus Facebook or Twitter page? Please also advise that you have been referred from YesCrowd and it would be much appreciated if you could share the link to this post in your message.