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Thanks for taking the time to raise this with us here.
It sounds like we may need to raise a fault ticket to get this investigated for you.
As we are unable to look into account details from this platform, are you able to send a private message to the official Optus Facebook or Twitter page? Please also advise that you have been referred from YesCrowd and it would be much appreciated if you could share the link to this post in your message.
Thanks for raising this. We may need to look into your Number Share settings on our system.
Please note that we’re unable to look into account details on Yes Crowd.
If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.