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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor Fester1952
New Contributor

Apple Watch Number Share

Hi, have an existing Optus account. Have an Apple Watch series 3 with number share. Have now ordered an Apple Watch series 4 from Optus. Will I need to de-activate number share on my Apple Watch series 3 before I activate number share on my Apple Watch series 4?Apple Watch 

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Online Community Manager
Online Community Manager

Re: Apple Watch Number Share

Hopefully this is answered somewhere on our Number Share: What you need to know help and support page.

If not, let me know and we'll find out.


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New Contributor Fester1952
New Contributor

Re: Apple Watch Number Share

Thanks Ray, it's all sorted now, I eventually went on chat and it is a requirement to de-activate one Apple Watch before activating number share on the new Apple Watch. The process went smoothly and I am enjoying number share on my Optus bought Apple Watch 4! 

New Contributor papayankee
New Contributor

Re: Apple Watch Number Share

Hello, Yes. I have followed those recommendations but the watch still will not say cellular is working and when I try to set it up through the apple watch app, Optus tells me that it is already active. 

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New Contributor rawprawn
New Contributor

Re: Apple Watch Number Share

I am having the same issue. Apple number sharing is already active. Except it’s not and I am unable to deactivate and reactivate. 

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New Contributor musictalks
New Contributor

Re: Apple Watch Number Share

Mine was the same, until this morning. I installed the NEW Optus app from the app store and re-ran the setup mobile from that watch app (on the iPhone). Less than a minute later..... SUCCESS. 

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