I recently had to send away my 8 month old iphone XS (on a contract with Optus) to be replaced. On getting back my phone, I tried to set up my watch again. Each time I paired my watch I was unable to get my watch to connect to my phone. Each time it tells me my number share is active and closes out of the screen.
I have been in touch with Optus to request that they turn off number share so I could retry and activate again on my watch.
My watch is the same watch, for some reason it just wont reconnect.
Since Optus 'disconnected' and told me to try again in a couple of hours (I waited over 12 hours). It is still not working / connecting.
"Managing your service,
Optus Number Share is currently active.
If you wish to manage Optus Number Share, please call Customer care on 133 937. A service representative will be able to assist you. "
I am on a contract with Optus for my phone plan - I dont understand why it is not connecting again when I never had issues before? I have removed and repaired multiple times. As a new watch set up as well as restoring from backups.
How can I get my watch to work / sync again?
Thank you for raising this issue, cmk22.
We’re unable to look into account details on Yes Crowd.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance.
If possible, can you message us via Facebook or Twitter. Link this thread and mention my YC handle.
If the guys have any trouble, they'll reach out to me directly. At the least, I'll have some visibility over what's going with your particular case.
We have had others come through advising that they've been able to get their issue resolved.