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New Contributor
New Contributor

Apple Watch number share

I had an Apple Watch on number share and got rid of it. I got a new Apple Watch (I had number share removed from plan) now it won’t connect my new Apple Watch when I try.
What do I do?
Optus won’t take my call
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Online Community Manager
Online Community Manager

Re: Apple Watch 5 not eligible to enable mobile data

So, the number share profile has been deactivated.


I've asked one of the agents managing your fault to go in and apply the number share add-on.


You should receive an SMS confirming that there's been a change on the account.


Give it another 10-15 minutes and attempt to pair again. 

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Occasional Contributor
Occasional Contributor

Re: Apple Watch 5 not eligible to enable mobile data

Issue is 100% resolved on my end and have been able to enable mobile data on my watch.

No idea what they had to do to fix the problem but I'm glad it's done now!

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Contributor
Contributor

Re: Apple Watch 5 not eligible to enable mobile data

That’s great news @MiriB. I have received a text this afternoon asking me to try again. But didn’t have a chance to do it yet.

Did you have to unpair and re-pair again to make it work?
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Occasional Contributor
Occasional Contributor

Re: Apple Watch 5 not eligible to enable mobile data

Didn't have to do anything but going into the watch up and click on 'mobile' to get it going thank goodness. I think if I'd had to reset the watch again I would have lost it!

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Contributor
Contributor

Re: Apple Watch 5 not eligible to enable mobile data

Mine is working too after turning off/on the phone. Problem solved !
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Occasional Contributor
Occasional Contributor

Re: Apple Watch 5 not eligible to enable mobile data

Hey @Dan_C , I'm having this exact issue with a new series 5 Apple Watch after previously having a series 3. What do I need to do to fix it? I tried to PM you via a previous link you've posted, but it just takes me to a general page. Thanks.

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New Contributor
New Contributor

Re: Apple Watch 5 not eligible to enable mobile data

@Dan_C mine was paired to a galaxy watch with a galaxy phone and won’t connect to my watch. Can you help please
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