Did they give you a fault reference number @TIMOTHYTAM?
I'd like to go in take a look.
Hi StephanieB! This is a known issue with IT - I'm having the same issue with my new watch and getting the 'not eligible' message. It's supposedly a network issue and I received a message yesterday around 1pm saying they think they've found the problem but no ETA on when it will be fixed. Really damn frustrating.
In my dealings with optus and this issue over the last two weeks there seems to be a massive communication issue between employees. I've had one store have no clue what's happening, another store claiming 'my account' is down for everyone, and then people on the app 'chat' telling me all sorts of issues that make no sense. Even one claiming I hadn't paired the watch yet?? Really unhelpful. Only person that's been helpful was the mobile case manager I spoke to over the phone.
If you have the time, call Optus and wait to speak to someone so you can get a case number and receive updates on the problem. Here's hoping it's fixed soon!!