I went to an optus store again and they indicated that 'my account' is having issues for everyone. The store person also claimed there's currently no tech support and the people we're talking to when contacting 'tech support' are actually just sales assistants, which sounds like absolute rubbish
And now I've gotten a bill for the service which I am going to attempt to dispute because I haven't been able to use it!!
I got word today from the tech support person who's been helping me of the following:
"we just received an email from our head tech team stating there is currently a known issue with customers activating Apple Watch’s getting errors “Your Optus Account is not eligible to enable mobile data”
This is good news because a) it’s not just yourself having the problem and b) hopefully it will be something we can fix from our end!"
They've also created a ticket with higher techies as well but at the very least it looks like the issue HAS been flagged with the right people and we'll have a fix soon!
If it was easy to contact Optus atm I'd actually ask for a discount on my current bill!!
I'm going to raise this issue as a pain point.
There's a few similar threads on the forum.
Can I just get some clarrification.
You guys had an existing number share service with previous generation Apple Watch? You've purchased a new Watch and you'd like switch the number share service over to the new watch?
I've never had a number share before - this is my first smart watch. I know some of the others in this thread have had old watches though.