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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor NeedHelpPlease
New Contributor

Apple Watch 3 Activation Issues / Number Share / eSim - Cannot Activate

I've been on call / chat for the last few days and haven't been able to find a single person (nearly 10) that knows how to activate Number Share for the Apple Watch. 

Each time to try to activate it goes through the 4 steps, I get a green tick, then a few minutes later an SMS: 'there has been a hiccup with the Optus Number Share Activation ..."

Has anyone had any success with this, would live to speak with some in tech support who cares enough to follow this issue through, as I'm sure others have / will be facing the the same - I've spent 10 hour on this ... 
 
34 Replies
New Contributor Jacko65
New Contributor

Re: Apple Watch 3 Activation Issues / Number Share / eSim - Cannot Activate

No, Optus are useless.

Everyone I know that is with Optus have the same issue activating their watch.

New Contributor amred
New Contributor

Re: Apple Watch 3 Activation Issues / Number Share / eSim - Cannot Activate

I am in the same boat - no one can help me fix the issue. I have un-paired and re-paired the watch 3 times and tried setting up mobile 10 times. I still get the same "hiccup" message. 

 

Hopefully you get a reply from Optus soon. 

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Online Community Manager
Online Community Manager

Re: Apple Watch 3 Activation Issues / Number Share / eSim - Cannot Activate

Hey @amred, we can always try and deactivate your number share profile from the back end and then have you reactivate your profile by following the standard activation process → http://www.optus.com.au/shop/support/answer/number-share-what-you-need-to-know?requestType=NormalReq.... Send us a private message with your account details and we’ll get that done for you. We'll need your full name, DOB and mobile number.


@Jacko65, we're happy to do the same for you. We've been successfully doing this for a number of customers.

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New Contributor JMKS
New Contributor

Re: Apple Watch 3 Activation Issues / Number Share / eSim - Cannot Activate

Hi, Im also having this issue, when i go to 'Set up mobile' it comes up with a message "managing your service, optus number share is active, if you wish to manage optus number share please call 133937". Ive tried calling and live chat on numerous occasions with absolutely no result.  Please help.

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Online Community Manager
Online Community Manager

Re: Apple Watch 3 Activation Issues / Number Share / eSim - Cannot Activate

Hey @JMKS, we're more than happy to help out with this one. Send us a PM with your full name, DOB and mobile number. We'll go ahead and get this one sorted out for you.

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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

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New Contributor damosolo
New Contributor

APPLE WATCH ACTIVATION STEP MISSING FOR NUMBER SHARE - DISABLE THE WIFI!! connection failed - the co

There's an important step missing in Optus's activation process (http://www.optus.com.au/shop/support/answer/number-share-what-you-need-to-know?requestType=NormalReq...)

 

It has to do with the fact that you need to disable the WIFI on your phone before attempting to activate the Mobile Data Plan in the Watch app.

 

If you don't disable wifi, when you click on "Set Up Mobile" you'll get an error message "connection failed - the connection to the server was lost. please try again later"

 

Optus, it may be an idea to update this webpage..

 

 

 

New Contributor cookvyz2
New Contributor

Re: APPLE WATCH ACTIVATION STEP MISSING FOR NUMBER SHARE - DISABLE THE WIFI!! connection failed - th

Thanks!!!

Had difficulty with this in the Apple store, went to the Optus Shop without resolution. 

I have been on 6 Optus chats regarding this issue without resolution.

 

So happy to have found that all I needed to do was turn off the WiFi....... who would have thought so easy.

 

Thank You!!!

New Contributor damosolo
New Contributor

Re: APPLE WATCH ACTIVATION STEP MISSING FOR NUMBER SHARE - DISABLE THE WIFI!! connection failed - th

No worrries. I’m glad it helped. I’ve told Optus to update their activation steps so hopefully they’ll add this crucial info. 

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RetiredModerator Brock_E
RetiredModerator

Re: APPLE WATCH ACTIVATION STEP MISSING FOR NUMBER SHARE - DISABLE THE WIFI!! connection failed - th

We appreciate your thoughts here, @damosolo @cookvyz2.

 

Your feedback is greatly appreciated as we're always looking to give you the best possible customer experience. I've tagged your post as feedback, which is looked at by our reporting team when assessing our Number Share process.