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Ihmawrtl
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New Contributor

App won’t accept login

Can log on to website. App won’t log me on. I want to donate data but I can’t.
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4 Replies
Vin_YC
Moderator
Moderator

Re: App won’t accept login

Hi @Ihmawrtl, thanks for reaching out to us here.  Sorry to hear you're having some issues logging into the My Optus app.

Can you please try registering for a My Account.  Once you've done this, please try logging into My Account.  If you're successful in logging into My Account, you'll then be able to use the same login details for the My Optus app.

If you're still not able to log in or having troubles registering for My Account please reach out to us by a private message via our Social Media pages (official Optus Facebook page or Twitter page) where we'll be able to obtain your details securely and assist you further.

Alternatively, you can reach us on a smart device via our Messaging service on the My Optus app 24/7.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

rosshaddrill
New Contributor
New Contributor

Re: App won’t accept login

Check my number *****
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rosshaddrill
New Contributor
New Contributor

Re: App won’t accept login

Stupid stupid optus
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Vin_YC
Moderator
Moderator

Re: App won’t accept login

Very sorry for the bother @rosshaddrill, we aren't able to accept personal details here for privacy reasons.  As mentioned in my previous post, can you please send us a private message to our Facebook or Twitter page and we will be more than happy to assist you there.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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