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Contributor
Contributor

A month after order still no iPhone

So in October I Lee ordered iPhone x

was told wait a week or two and I’d have it

waited...

wait another week and you’ll have it

waited...

wait another week you’ll have it

waited...

Friday last week it will be delivered Monday 

Monday comes status hadn’t changed contacted optus

wait until 4 pm it’s coming today

4pm comes back to Optus oh sorry not sure why it was delayed it will be there tomorrow

tuesday comes still no change 

back to Optus oh we can’t see any more than you this isn’t our problem contact startrack

startrack well we can’t tell you where it is until driver scans it for delivery 

so basically no one is responsible for orders and customers just have to wait for a miracle 

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Contributor
Contributor

Re: A month after order still no iPhone

Update Optus got the suburb wrong for my order (even this my delivery address is same as my billing address) apparently maybe tomorrow or Thursday I’m betting this won’t happen 

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Honoured Contributor
Honoured Contributor

Re: A month after order still no iPhone

It does seem like they're closing in on your location.

 

Hope you're wrong

 

Peter Gillespie

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Moderator
Moderator

Re: A month after order still no iPhone

Sorry to hear that this has been your experience @Boop 😞 

 

Have you received your handset since you posted this?


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Contributor
Contributor

Re: A month after order still no iPhone

No Marie even after I was promised it would be today now online chat says might be next week and you’ll just have to wait. This is beyond a joke now. I have screenshots of a chat on Tuesday promising me delivery will be today but again another promise Optus isn’t keeping @Marie

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