Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.
I have bought a new samsung unlocked mobile and my old sim card does not fit. Do I have to go into an Optus shop to get a new one and for them to activate it personally
Solved! Solved: Go to Solution.
I have no idea what that means the adaptor part but please be aware I am a novice with new technology being an older generation. So I own samsung 5 now and have bought a samsung A20 where the sim goes into a slideout on the side of the phone
For many years, a SIM card has been broken into 4 sizes, Standard, Mini, Micro and Nano as you can see here. The SIM card you currently have is most likely going to be a Micro or a Nano.
If its a Micro and you need to go to Nano, you simply pop out the Nano portion of the SIM and use it.
If its a Nano and you need to go to Micro, then you need the Micro portion of the SIM and you can usually get that from an old sim that is not being used. You just pop out the old SIMs nano portion and replace it with your current Nano sim. So your old unused SIM card acts like an adaptor,
Just to clarify, are you looking to activate your prepaid or postpaid SIM?
You can check out our Support page for more details on how to activate a new or replacement SIM card.
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.