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mobile ringtone and notification not working

Optus phone: no ringtone and no notification tone. Have tried everything obvious but no luck. Help!~ 

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Online Community Manager
Online Community Manager

Re: mobile ringtone and notification not working

G'day @Pineapple, I just have a couple of questions

 

  • Can you make and receive calls/SMS without an issue (other than the lack of notification and ringtone)? 
  • Have you accidentally enabled Do Not Disturb (Do Not Disturb silences all incoming calls, text message notifications, and alerts on your phone)? 

 

 

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