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Jamie187
New Contributor
New Contributor

lost phone

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3 Replies
Sarah_YC
Moderator
Moderator

Re: lost phone

Hi @Jamie187,

If you've lost your phone, please follow these steps.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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Andrewwrighter1
New Contributor
New Contributor

Re: lost phone

Hi Ive lost my phone, I think someone has stolen it out of my car, cos I remember that’s the last place I had my phone was in the car, and need to cancel my prepaid service pls. So can you pls provide me with Optus customer care number. Thank you. Andrew
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Kyri_YC
Moderator
Moderator

Re: lost phone

Hey there @ANDREWWRIGHTER. I'm sorry to hear about your lost phone. You can get in touch with our Customer Care team via 133 937 (Mon - Fri: 8 am - 8 pm
Sat: 9 am - 5 pm).


If for some reason you’re unable to get in touch with our care team, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.