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New Contributor Barthez016
New Contributor

Z5 not updating to latest Nougat OS

Hi,

I have a Sony Z5 which was purchased overseas, it will not download the latest update to Nougat but I can see that Nougat (Android 7) is now tested stable and released via optus.

My friend has the exact same phone pruchased overseas and it has updated to nougat.

Help

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4 Replies
Crowd Champion Davelew
Crowd Champion

Re: Z5 not updating to latest Nougat OS

It might be worth a try using a VPN.  Download the Opera VPN and connect to Canada. Then go to your settings and see if the update is available. If that doesn't work try Germany.


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RetiredModerator PhilC
RetiredModerator

Re: Z5 not updating to latest Nougat OS

Hi @Barthez016 sorry to hear about the issues with your updates, have you since been able to download the new software? 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor Barthez016
New Contributor

Re: Z5 not updating to latest Nougat OS

Hi,

No, still no luck. I tried the VPN option but nothing,

Do you think it can be pushed by Optus to my device? I spoke to Sony and they say it has to come from the carrier

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Crowd Champion Davelew
Crowd Champion

Re: Z5 not updating to latest Nougat OS

Hi

I would send PhilC a private message with you service number, full name and date of birth. Include as much details of you phone and see what he can do.

Dave


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I’m a Yes Crowd Champion (not an Optus employee). I share my knowledge on Yes Crowd on a voluntary basis. If I answered your question, please mark it as a Accepted Solution. If I helped you out, hit that Kudos button Smiley Happy
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