Sorry to hear about your Optus app issue @Cuz. From what you have mentioned it seems your online My Account is not setup correctly. Being a public forum we can`t access customers details here. Just contact our support team via the → messaging service to assist you further.
Kartika__________________________________________________________________________ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
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