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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
New Contributor Jezza70
New Contributor

Re: Wifi calling not working

My Wifi calling appears to be working again.  Could be a result of an issue with Optus as mentioned in a previous post.  Was stable all of last night and this morning on my Wifi at home

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RetiredModerator Gen_R
RetiredModerator

Re: Wifi calling not working

Hey phillu65 - we may need to check into what's happening. Can you please shoot me a private message with your full name, DOB and your account number / address? 

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Occasional Contributor phillu65
Occasional Contributor

Re: Wifi calling not working

working again this am..and a call from optus technical tell me the network issue should now be fixed permanentlly?

 

lets hope

 

P

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RetiredModerator Gen_R
RetiredModerator

Re: Wifi calling not working

Lets hope! Feel free to drop a message if you're needing a hand. 

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New Contributor Nogood
New Contributor

Re: Wifi calling not working

Another annoyed optus customer,new iphone 7,have contacted optus countless time over live chat as wifi calling never working,VOLte turned on,wifi calling on,have tried hard/soft rebooting and everything else optus recommended but still not working and yes have full bars wifi signal,working in remote area,it did however work once last swing,but as usual have no way to contact my family.My mates telstra service works fine with wifi.

Please sort out your crap 

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RetiredModerator Toomey
RetiredModerator

Re: Wifi calling not working

Hey @Nogood, sorry to hear no one has been able to assist with this. My team can run through troubleshooting and escalate to a specialist team if required. Please feel free to send me a private message with the below information so I can check this for you.

 

Full Name:
DOB:
Phone Number:
Are You The Primary Account Holder: Yes/No


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New Contributor pub_licite
New Contributor

Re: Wifi calling not working

Same issue here with S9. Just randomly works and then stops working. Nothing helps - especially not the technical team. So annoying

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