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2019-01-02 08:21 AM
Will volte work with an Australian model of Samsung 8 plus or does it need Optus software
2019-01-02 11:37 AM
@mickmcmahon6730 our VoLTE FAQ page mentions that you'll need an Optus supplied VoLTE compatible handset.
The following Samsung devices, when purchased from Optus on a postpaid plan, are supported by the Optus VoLTE (4G voice) service. These devices, noted by their ‘Build number’ also support emergency calls to Triple Zero over the 4G Network.
- Samsung Galaxy Note 8 (Emergency Calls Build Number NMF26X.N950FXXU1AQH4)
- Samsung Galaxy S8 (Emergency Calls Build Number NRD90M.G950FXXU1AQC9)
- Samsung Galaxy S8 Plus (Emergency Calls Build Number NRD90M.G955FXXU1AQC9)
- Samsung Galaxy S7 (Emergency Calls Build Number NRD90M.G930FXXU1DQBH)
- Samsung Galaxy S7 Edge (Emergency Calls Build Number NRD90M.G935FXXU1DQBH)
- Samsung Galaxy S6 (Emergency Calls Build Number NRD90M.G920IDVU3FQH3)
- Samsung Galaxy S6 Edge (Emergency Calls Build Number NRD90M.G925IDVU3FQH3)
- Samsung Galaxy S6 Edge Plus (Emergency Calls Build Number NRD90M.G928IDVU3CQF3)
- Samsung Galaxy Note 5 (Emergency Calls Build Number NRD90M.N920IDVU3CQF3)
- Samsung Galaxy A5 2017 (Emergency Calls Build Number MMB29K.A520FXXU1A
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Please mark it as a Accepted Solution and be generous with that Kudos button
2019-01-11 11:22 PM
Just to confirm handset doesnt have to be optus supplied.Purchased S9 from Harvey Norman put optus sim in and VoLTE and Vowifi worked straight away. XSA software
2019-01-17 12:37 PM
Agreed... Optus VoLTE has worked fine with various Galaxy phones that run XSA firmware and not Optus-supplied.
2019-02-27 09:39 PM - edited 2019-02-27 09:44 PM
Hi Dan, I can see the Pixel 3 XL is still not on the list of phones able to utilise VoLTE
Can you please provide some guidance as to if and when this will happen? I've asked a rep via online technical support and it was like I was speaking another language. They didn't have a clue what I was talking about.
My colleague paid $300 for their Samsung phone from Big W and they have VoLTE with Optus I have a phone which has the capability and should be supported, yet is not. I rely on my phone for work, particularly data and I often need to ask people to call me back, as my data slows significantly when it drops back to H+. I've been with Optus since 1994 and I would very much appreciate this matter be escalated to somebody within Optus who can provide myself and many other Pixel 3 owners an answer to this question. Look forward to hearing back from you @@Dan_C @Regards
2019-02-28 07:51 AM