@mickmcmahon6730 our VoLTE FAQ page mentions that you'll need an Optus supplied VoLTE compatible handset.
The following Samsung devices, when purchased from Optus on a postpaid plan, are supported by the Optus VoLTE (4G voice) service. These devices, noted by their ‘Build number’ also support emergency calls to Triple Zero over the 4G Network.
Hi Dan, I can see the Pixel 3 XL is still not on the list of phones able to utilise VoLTE
Can you please provide some guidance as to if and when this will happen? I've asked a rep via online technical support and it was like I was speaking another language. They didn't have a clue what I was talking about.
My colleague paid $300 for their Samsung phone from Big W and they have VoLTE with Optus I have a phone which has the capability and should be supported, yet is not. I rely on my phone for work, particularly data and I often need to ask people to call me back, as my data slows significantly when it drops back to H+. I've been with Optus since 1994 and I would very much appreciate this matter be escalated to somebody within Optus who can provide myself and many other Pixel 3 owners an answer to this question. Look forward to hearing back from you @@Dan_C @Regards