The long weekend is nearly here – time to break out the speakers for a poolside party. Check out Yes... Read the full story
2018-01-30 04:07 PM
Got a bizzare problem... If I get an MMS on my Samsng Galaxy S6 it will not download if I'm on 4G.
But if I switch to 3G (either by chnaging settings or initiating a mobile call) it will download.
So whenever I get an MMS, I need to make a phoen call then mid call I need to go to the MMS and tap it to download.
I've called Optus support but they keep trying to tell me its a WiFi problem and I keep telling them I have my WiFi turned off, but they won't listen. Hoping someone can assist with more common sense than tech support has.
- Opus Network
- Samsung Galaxy S6
- MMS will not download on 4G
- Need to switch to 3G to download MMS
- Also cannot send MMS on 4G but can send on 3G
- Standard SMS works fine on 3g and 4g
- Data works fine on 4g and 3g
- Problem exists not matter if I have WiFi on or off.
- Mobile was with Vodafone where MMS worked fine, switched to Optus using same handset and problems with MMS since then.
2018-01-30 04:21 PM
2018-01-30 06:44 PM - edited 2018-01-31 07:32 PM
2018-01-31 07:00 PM
MMS is treated as data.
I have locked my Note 8 to 4g only and it sends and receives both SMS and MMS without an issue.
I still think its APN based issue
2018-01-31 08:05 PM
Thank you for the link.
I have checked and confirmed that all my MMS settings match;
MMS APN / Technical Settings
- Name: Optus MMS
- Home Page / MMSC: http://mmsc.optus.com.au:8002/
- APN: MMS
- Primary / MMS Proxy: 220.127.116.11
- Port: 8070
- MCC: 505
- MNC: 02
- Auth Type: PAP
- APN type: mms
- MMS Protocol (For Android 2.1 or higher):WAP 2.0
Please advise if it is normal to have the screen greyed out.
Is there a way to refresh the MMS settings?
2018-02-01 02:23 AM
I can confirm that the Optus MMS settings are greyed out on my S8+ also, and the settings match your screenshots exactly. Which makes me think this could be a hardware issue. Have you raised this with Samsung directly for advice?
From our end I can raise an escalation with our Mobile Network team, so feel free to send me a private message with your phone number, full name and DOB and we'll see what they recommend.
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.
Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button