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Occasional Contributor GregV
Occasional Contributor

Unable to download recieved MMS when on 4g, but can on 3G

Got a bizzare problem... If I get an MMS on my Samsng Galaxy S6 it will not download if I'm on 4G.

But if I switch to 3G (either by chnaging settings or initiating a mobile call) it will download.

 

So whenever I get an MMS, I need to make a phoen call then mid call I need to go to the MMS and tap it to download.

 

I've called Optus support but they keep trying to tell me its a WiFi problem and I keep telling them I have my WiFi turned off, but they won't listen. Hoping someone can assist with more common sense than tech support has.

 

Summary:

 

- Opus Network

- Samsung Galaxy S6

- MMS will not download on 4G

- Need to switch to 3G to download MMS

- Also cannot send MMS on 4G but can send on 3G

- Standard SMS works fine on 3g and 4g

- Data works fine on 4g and 3g

- Problem exists not matter if I have WiFi on or off.

- Mobile was with Vodafone where MMS worked fine, switched to Optus using same handset and problems with MMS since then.

 

Thank you

 

Greg

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Occasional Contributor GregV
Occasional Contributor

Re: Unable to download recieved MMS when on 4g, but can on 3G

Update; I have gone into "Access Point Names" and the Optus MMS options does not have a radio button next to it. (I'm not sure if this is normal or not) If I tap on it, options all greyed out and cannot be changed. See screenshots; https://snag.gy/4B8qR6.jpg https://snag.gy/6YaBDG.jpg https://snag.gy/5WNQB6.jpg https://snag.gy/2I4A9n.jpg Greg
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Trusted Contributor
Trusted Contributor

Re: Unable to download recieved MMS when on 4g, but can on 3G

*forget it*

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Trusted Contributor
Trusted Contributor

Re: Unable to download recieved MMS when on 4g, but can on 3G

MMS is treated as data.

I have locked my Note 8 to 4g only and it sends and receives both SMS and MMS without an issue.

 

I still think its APN based issue

 

http://www.optus.com.au/shop/support/answer/our-mobile-phone-apns-technical-settings?requestType=Nor...


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Occasional Contributor GregV
Occasional Contributor

Re: Unable to download recieved MMS when on 4g, but can on 3G

Thank you for the link.

I have checked and confirmed that all my MMS settings match;

 

MMS APN / Technical Settings

  • Name: Optus MMS
  • Home Page / MMSC: http://mmsc.optus.com.au:8002/
  • APN: MMS
  • Primary / MMS Proxy: 61.88.190.10
  • Port: 8070
  • MCC: 505
  • MNC: 02
  • Auth Type: PAP
  • APN type: mms
  • MMS Protocol (For Android 2.1 or higher):WAP 2.0

Please advise if it is normal to have the screen greyed out.

 

Is there a way to refresh the MMS settings?

 

Greg

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RetiredModerator Toomey
RetiredModerator

Re: Unable to download recieved MMS when on 4g, but can on 3G

I can confirm that the Optus MMS settings are greyed out on my S8+ also, and the settings match your screenshots exactly. Which makes me think this could be a hardware issue. Have you raised this with Samsung directly for advice?

 

From our end I can raise an escalation with our Mobile Network team, so feel free to send me a private message with your phone number, full name and DOB and we'll see what they recommend.


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