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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Jocee
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New Contributor

Text message not sent from Brisbane to Nz

My texts are not recieved or sent from Brisbane to New zealand
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Kyri_YC
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Moderator

Re: Text message not sent from Brisbane to Nz

Hey @Jocee


If you are having trouble sending SMS's to New Zealand, I recommend ensuring that you are inputting the necessary area code (+64)  when entering the number you are trying to message. 


This should be the same on the other end as well (the person in NZ trying to send you messages)


If you continue to have troubles, I recommend getting in touch with our Support team via the My Optus app.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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