For 24/7 support message our team of experts via the My Optus app.
If you are having trouble sending SMS's to New Zealand, I recommend ensuring that you are inputting the necessary area code (+64) when entering the number you are trying to message.
This should be the same on the other end as well (the person in NZ trying to send you messages)
If you continue to have troubles, I recommend getting in touch with our Support team via the My Optus app.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.