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MaddyyMoo
Occasional Contributor
Occasional Contributor

Temporary Order

I ordered a tablet with a plan last week and was given a temporary order number. I still haven't been told if my order was approved or what is going on with it. I cant get live chat to work and i'm concerned that my order has been lost somehow

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Yeldarb
Esteemed Contributor
Esteemed Contributor

Re: Temporary Order

Have you tried the live chat built into the Optus app? The live chat on the first link below is what I normally use.

 

https://www.optus.com.au/shop/notices/service-chat

 

https://www.optus.com.au/shop/support/answer/orders-deliveries-returns?requestType=NormalRequest&id=...

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Shauna
RetiredModerator
RetiredModerator

Re: Temporary Order

Hey @MaddyyMoo - thanks for getting in touch. Generally speaking your order will progress after 24-48 hours unless we have some further follow up to do.

Can you please confirm your temp order number, full name and DOB via private message? I'll take a look into this for you. 


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MaddyyMoo
Occasional Contributor
Occasional Contributor

Re: Temporary Order

Just sent you a private message, thanks Shauna

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