i have same issue i did online check on optus unlock guide but didnot solve .i need sim unlock code i requested to optus provide the unlock code but i am still waiting their email with code . its been over month now i need to use my optus x start phone overseas please help me out. thanks
It took me 3 weeks to finally get the pin emailed to me. I contacted optus every few days with different technicians giving me all sorts of codes to try as I don't think they knew what code I needed despite all the messages that were on my file. Then after my last call, the email finally came, I entered the code and then straight away I changed provider. I was very disappointed with the time frame it took for Optus to get the code sorted as it seems to be quite a few people have had the same issue. Good luck!
Hi there hkpack,
Thank you for raising this issue.