I'm having trouble redeeming my Samsung watch for the optus promo deal with S10, have uploaded photo of my receipt to the samsung redemption page and the status is now: needs more info?
It's something that you'll need to question Samsung on.
You should be able to find out via the Live Chat Support.
Hope you get it soon!
Oh geez, hope they sort it out for everyone soon 😵
We've been advised that customers can email Samsung directly at email@example.com. You'll need to attach a copy of your proof of purchase and include your Optus account details.
If you do not have a proof of purchase, contact us and we'll send one out via email.
Ah, that's frustrating. I'm sorry it's come to that.
That's the email we've been given for all customer enquiries relating to Samsung promos.
Samsung response time frames:
We do have an internal contact number that agents can use to follow up on the status of the delivery or for those having trouble redeeming the gift.