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New Contributor Janie
New Contributor

Samsung Tab S4 won't move past home screen

I have a Samsung Galaxy Tab S4 purchased recently on a contract with Optus. It has been working fine until this morning when I went to enter the PIN. It accepts the PIN but then keeps returning to the home screen. I can't open anything - apps, email, browser etc. I have tried re-starting and powering off but nothing works.

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Trusted Contributor
Trusted Contributor

Re: Samsung Tab S4 won't move past home screen

It sounds like it has developed a software fault.

 

Have you tried hard resetting it? This sadly will wipe it back to factory default, but if that doesn't fix it. Then it's faulty and will need to go back via an Optus store for repair/replacement.

 

https://www.technipages.com/galaxy-tab-4-hard-reset

 

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
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New Contributor Janie
New Contributor

Re: Samsung Tab S4 won't move past home screen

Thank you, this info is useful. Unfortunately the first step requires turning the device off. I can't turn it off. When I select Power Off or Restart it asks for my PIN. When I enter the PIN it goes straight back to the home screen/desktop.

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